Terms & Conditions
SECURITY DEPOSITS
A 50% deposit is required to secure your appointment and must be paid at the time of booking. All our deposits are relative to the total value of the service.
If the deposit payment fails we have the right to cancel your booking.
All deposits are non-refundable. If you need to cancel or reschedule your appointment and you do so within our 48 hour cancellation period, your deposit will stay on your account and go towards future appointment fees. However, if you cancel or reschedule with less than 48 hours notice, your deposit will be non-transferrable.
BOOKING AMENDMENTS
We require a minimum of 48 hours notice to amend your appointment. We accept amendments via email or phone. Please advise us of the new date and time you require via email at info@restoreosteo.co.uk.
Bookings can only be rescheduled once unless we are the reason your service date and time has to change.
Deposits are valid for 3 months. If you have not rescheduled your appointment within 3 months of your original booking date your deposit will no longer be transferrable.
CANCELLATIONS
A Cancellation made with less than 72 hours notice or a NO SHOW will result in the loss of your deposit.
LATENESS
We respectfully ask that you arrive promptly for your appointment to avoid changes/shortening of your service. We understand unexpected events do happen so please email us at info@restoreosteo.co.uk if you’re more than 15 minutes late. If we are still able to honour your appointment but have to decrease your service option the original service charge will still apply. Unacceptable lateness may result in service cancellation and deposit loss at our discretion.
NO SHOWS
We understand genuine circumstances arise that require a last minute cancellation or a NO SHOW, but we have a duty of care to our clients to keep their appointment times as well as to someone else who missed out on a service that you didn't arrive for. If you are a NO SHOW client and you would like to rebook a service with us the following terms will apply.
* Full payment of the outstanding balance of the missed service is required before you can book another service with us.
* Full pre-payment for your service will be required if you have been late or have been a no show for several appointments.